We offer a range of fashion products, including hoodies and crop jackets, all expertly tailored to meet your style needs.

You can contact our team by visiting our 'Contact Us' page or by emailing us directly at vampirosmanagement@gmail.com.

Our business hours range from 12pm-8pm from Monday to Saturday.

Our business is based in Northern Ireland, UK, and all orders are shipped from here.

At this given moment, we are currently only based online.

Thank you for considering a purchase with us! Simply add your desired items to your cart, then navigate to the cart section in the top right of the page. From there, you can proceed to checkout and enter the necessary details to complete your purchase.

We accept most major banks, Klarna, Apple Pay, and Google Pay. For a full list of accepted payment methods, please scroll to the bottom of our webpage.

Yes, you can cancel your order within 14 days of receiving your items. You can then request an exchange (if eligible under our policy) or a cancellation.

Currently, we do not offer that option, but if this is highly requested our team will work to bring this in.

You can request a password reset on the login screen. You'll receive an email with instructions on how to recover your account.

We offer a range of fashion products, including hoodies and crop jackets, all expertly tailored to meet your style needs.

You can browse our product categories or use the search feature to find specific items based on your preferences.

There are several ways to find more information about a product. You can ask our AI support chatbot for specific details, refer to the product description provided, or contact our team directly for further assistance.

Our clothing comes in sizes ranging from XS-XL. Please refer to our sizing guide for more information.

We do not offer individual customizations on products. However, colour options are available for certain items, and all products come in multiple sizes.

We offer a 14-day cancellation period after receiving your items. Additionally, we provide a full refund for products that are unsatisfactory within 30 days of receipt. For further details, please reach out to our team.

We offer regular discounts, which will be displayed in the header of our homepage or automatically applied at checkout.

Unfortunately, we don't offer this option due to limited stock, but I'll pass your recommendation along to our team.

You can track your order through our "Track My Order" button located at the bottom of the webpage.

We offer several shipping options to accommodate your needs. Standard Shipping takes 3-5 business days and costs approximately £3, free for orders over £50. Express Shipping takes 1-2 business days and costs £5-7. International shipping costs vary by destination.

Delivery times vary depending on your location and the shipping method selected at checkout. Orders are processed within 1-2 business days. Domestic orders typically take 3-7 days, while international orders may take longer.

Yes, we currently ship internationally to Europe and the USA.

This can be done if it is before we process your order. Once the order is processed, contact our team for further assistance.

Contact our support team, and we'll review the situation. If necessary, we'll send a replacement as soon as possible.

Please navigate to our "Track My Order" section located at the bottom of our webpage.

We offer both options, which can be selected at checkout. Additional charges may apply for each option.

We offer free shipping during promotional events or when the order total exceeds £50.

This is subject to our shipping carrier (DPD) but it will most likely be given to a neighbour, or placed in a secure location on your premises. If this has not happened, please get into contact with us with all the relevant information.

If you'd like to ship to a P.O. Box, please contact us directly at vampirosmanagement@gmail.com, and we'll look into your specific situation to see how we can accommodate your request. We're happy to help!

We currently use DPD (Dynamic Parcel Distribution) as our main shipping carrier.

Our return policy guarantees returns for any orders received within 14 days of delivery. For items in unsatisfactory condition, we offer a full refund within 30 days of receipt. Please allow our team time to review and resolve your situation.

You can request a refund by selecting the 'Returns' option at the bottom of our webpage. Enter the required information, and our team will review your request and process it accordingly.

You can request a refund by contacting our support team through the 'Order Return' option at the bottom of our webpage. Simply enter the relevant information, and we'll review your situation and process the refund.

Yes, you can return a gift! Please contact us at vampirosmanagement@gmail.com, with your order details, and we'll guide you through the return process. Keep in mind that the return policy applies, and we'll do our best to assist you with the return or exchange.

Please allow several days for our team to review your situation. During this process, we will keep you informed in any way we can.

There is no specific item that we won’t return or refund. However, we cannot guarantee returns for any product that exceeds our 14-day policy for items that arrived as expected or our 30-day policy for damaged items eligible for exchange or refund.

Please contact our support team, and we'll review the situation. Depending on your preference, we'll either offer a refund or an exchange.

We offer this option, which can be found under the 'Exchanges' button at the bottom of our webpage, under the 'My Account' heading.

If your refund is processed successfully, we will cover the cost of the return.

Please allow several days for shipping and check the tracking information if available, an option for this will be located at the bottom of our webpage. If your order cannot be located, contact our support team, and we'll investigate the issue.

You can create an account by clicking the account button in the top right corner on desktop, or in the dropdown menu on the top left on mobile. Following this, you will be prompted with instructions to complete the process.

You can update your account information by clicking the "My Account" icon - located in the top left on mobile or top right on desktop. From there, you can navigate to the relevant section to update your details.

You can request a password reset on the login screen, and you'll receive an email with instructions on how to reset your password.

In the 'My Account' screen located at the top right on desktop or within the dropdown menu on mobile, you'll find an option to delete your account.

Yes, you can enjoy most features of our website without an account. However, creating an account gives you access to exclusive deals and updates on new releases.

Creating an account provides exclusive clothing deals, free shipping during select periods, and email updates on upcoming items.

We don’t offer this yet, but we’re in the process of implementing it.

You can sign up for our newsletter at the bottom of our webpage by entering your email in the provided box below "subscribe to our email."

You can unsubscribe by following the 'unsubscribe' link at the bottom of any of our newsletter emails.

On the login screen, select "Forgot Password?" and follow the instructions to reset your password.

If you're having trouble accessing our website, it could be due to an unstable internet connection or maintenance. Check our Twitter/X and Facebook for updates. Try restarting your browser, clearing your cache, toggling Wi-Fi, or restarting your device. If the issue persists, contact our support team for assistance.

Try refreshing the page or closing your browser. An unstable internet connection may also prevent the checkout page from loading correctly.

Images may not display correctly due to a full browser cache. Clear your cache in the browser settings. Contact our support team if the issue persists so we can investigate further.

Use the search bar or filtering options on our product pages to locate items. Contact us if you need additional assistance.

Clear your browser cache to improve loading times, close unnecessary tabs, restart your device, and ensure a stable internet connection.

If the issue remains unresolved, please contact our support team, and we’ll assist you with your order.

Yes, our website is designed to work smoothly on both desktop and mobile devices.

Check your order using our order tracker. If the issue persists, contact our support team to resolve it.

If you're experiencing issues with our website, clearing your browser cache can help. Here's how to do it: For Chrome, go to the menu (three dots) > More tools > Clear browsing data > Select "Cached images and files" > Clear data. For Firefox, go to the menu (three horizontal lines) > Settings > Privacy & Security > Under "Cookies and Site Data" click Clear Data. For Safari, go to Preferences > Privacy > Manage Website Data > Remove All. If the issue persists after clearing your cache, feel free to contact us at vampirosmanagement@gmail.com, and we'll be happy to assist you further.

There could be several reasons why you're unable to complete your purchase with your credit card. Common issues include: Incorrect card details or expiration date, insufficient funds or a declined transaction by your bank, issues with your cards security settings, temporary technical issues on our website or with your payment provider. We recommend double-checking your card details and contacting your bank if necessary. If you're still experiencing issues, feel free to reach out to us at vampirosmanagement@gmail.com, and we'll assist you in resolving the problem.

You can contact our team directly, and we'll carefully consider your feedback.

We’d love to hear your suggestions and feedback. As a business, we’re always looking to grow and improve, and your insights or recommendations will help us learn and evolve.

You can contact our team by visiting our 'Contact Us' page or by emailing us directly at vampirosmanagement@gmail.com.

You can leave reviews on the products at the product screen.

We don’t offer that option, but you can contact our team directly, and we’ll carefully consider any feedback you provide. Additionally, we offer the ability to leave reviews.

Contact our team via email, which can be found in the 'Contact Us' section at the bottom of our webpage.

Contact our team via email, which can be found in the 'Contact Us' section at the bottom of our webpage.

We’d love to hear your feedback! If you’d like to share your experience, please reach out to us at vampirosmanagement@gmail.com. Your input helps us improve and provide the best service possible. We appreciate you taking the time to share your thoughts with us!

We're thrilled to hear you've had a positive experience! You can share this with family and friends, or mention us on social media. Reposts on Instagram, Twitter, or Facebook really help us out!

Yes, we do offer rewards for reviews and referrals! For more details, please check out the main page of our website or keep an eye on the announcement bar at the top. We’ll provide all the information you need there on how you can earn rewards!

You can find our full privacy policy at the top of the webpage on desktop, or in the dropdown menu on mobile under the 'Policies' option.

As a Shopify-powered store, we are committed to protecting your privacy. We do not share customer information with third parties, except as necessary to provide services related to your order (e.g., payment processors, shipping partners) or as required by law. For more detailed information, please refer to our Privacy Policy, which is in line with Shopify's data protection policies.

Yes, we comply with data protection regulations. Our store is built on Shopify, which is fully compliant with data protection laws, including the GDPR and CCPA. We follow Shopify’s data protection policies to ensure that your personal information is securely handled and only used for necessary purposes. For more information, please review our Privacy Policy.

Contact us again, to discuss this issue and we will look into your situation to the best of our ability.

Yes, our products are covered by legal guarantees and protections under UK consumer law.

If you need to report a legal issue related to our service, please email us at vampirosmanagement@gmail.com. If your concern is not resolved, you may request to escalate the matter to our management team for further review.

If you violate our website’s terms of service, we reserve the right to take appropriate actions, which may include Restricting Access, Account Termination, Legal Action and Communication via notification of the violation.

Thank you for your interest in our designs! Our products are created exclusively for our customers, and we don’t currently allow the resale of our items unless you’re an authorized partner or reseller. If you're interested in collaborating or becoming a reseller, please reach out to us directly at vampirosmanagement@gmail.com, and we can discuss potential opportunities.

Yes, all of our original designs are protected by intellectual property laws. This includes trademarks and copyrights where applicable. We take the protection of our creative work seriously and work to ensure that our designs remain exclusive to our brand. If you have any questions about using our designs or collaborating, feel free to get in touch with us at vampirosmanagement@gmail.com.

If you have any concerns or need to dispute a charge, please contact us as soon as possible at vampirosmanagement@gmail.com. Provide details of the transaction, including the order number, and a brief description of the issue. Our team will review the situation and get back to you promptly to resolve the matter. We’re committed to ensuring a positive experience for all our customers.

To stay up-to-date on our newest designs, product releases, and exclusive promotions, you can sign up for our newsletter on our website. You can also follow us on social media located on our website, where we regularly share updates, behind-the-scenes looks, and special offers. Be sure to stay connected so you don’t miss out!

Yes, we do collaborate with influencers and bloggers to help spread the word about our brand and products. However, we’re not currently seeking new partnerships at the moment. If you're interested in collaborating in the future, feel free to reach out to us at vampirosmanagement@gmail.com, and we’d be happy to keep you in mind for upcoming opportunities!

At the moment, we do not have an affiliate program in place. However, we’re always open to exploring new opportunities in the future. Feel free to stay connected with us, and we’ll keep you updated if this changes!

Currently, we do not offer wholesale or bulk pricing. All of our products are priced individually on our website. If you're looking for special arrangements or have any specific requests, feel free to reach out to us at vampirosmanagement@gmail.com, and we'd be happy to discuss potential options!

We’re active on several social media platforms where you can stay updated on our latest designs, promotions, and behind-the-scenes content! You can find us on: Twitter, Instagram and Pinterest. All these socials are located at the bottom of the main page.

At the moment, we are not hiring, but we appreciate your interest in joining our team! Feel free to stay connected with us, as we may have opportunities in the future. You can also follow us on social media or subscribe to our newsletter for updates.

Yes, we do offer events and workshops from time to time! To stay updated on upcoming opportunities, be sure to keep an eye on our newsletter and follow us on our social media pages. We’ll share all the details there, so you don’t miss out!

Yes! We have active communities on our social media pages where you can connect with other members of our community, share your thoughts, and stay updated on the latest news. Be sure to follow us on our socials located at the bottom of the main page.

For PR inquiries, please reach out to us via email at vampirosmanagement@gmail.com. We’ll be happy to assist you and provide any information you need.

While we don’t have a blog, you can find detailed descriptions of each product on our website. These descriptions provide all the information you need to learn more about our designs, materials, and features. If you have any specific questions, feel free to reach out to us directly!